Planning a cruise vacation is one of the most exciting parts of travel, and Princess Cruises makes it easier than ever through its official MedallionClass app. From managing bookings and dining reservations to completing the check-in process, the app offers a seamless digital experience that enhances your journey from the moment you book your cruise.
However, many travelers find themselves in a common situation — after completing check-in, they realize they need to make changes. Whether it’s updating passport details, changing emergency contact information, uploading a new photo, or adjusting travel documents, you can edit your check-in directly from the Princess Cruises app before sailing.
In this comprehensive guide, you’ll learn exactly how to edit your check-in details step-by-step, understand what changes you can make, and get expert tips to ensure your travel documents and preferences are updated correctly.
The Princess Cruises app, officially known as the MedallionClass app, is a digital companion designed to simplify the cruising experience. It connects your booking, personal preferences, and onboard activities in one convenient place.
The app’s check-in feature allows you to submit all essential information before embarkation, helping speed up the boarding process. You can provide details such as:
Personal and passport information
Emergency contact details
Travel documents (visas, vaccination proof, etc.)
Payment methods for onboard purchases
Security photo for your OceanMedallion
Arrival time at the port (Embarkation Appointment)
Once your check-in is completed, the app generates your OceanReady status, meaning your profile and documents are verified, and you’re all set for boarding. But if you notice errors or want to update certain details, you can still make edits within the app before your sailing date.
Even the most organized traveler can make small mistakes or experience last-minute changes. Here are some of the most common reasons passengers need to edit their Princess Cruises app check-in:
Updated Passport or ID Information: If your passport has expired and you’ve renewed it, you must upload the new details.
Incorrect Personal Details: Sometimes, spelling errors in your name or incorrect birthdates need correction.
New Emergency Contact Information: You might want to change the name or phone number of your emergency contact.
Change in Travel Plans: If your arrival time or transportation method changes, your embarkation appointment may need adjustment.
Photo Update: A clearer or more recent photo ensures your OceanMedallion works smoothly for facial recognition.
Payment Method Update: You can edit or add a different credit card for onboard spending.
Health and Safety Requirements: Depending on regulations, you may need to update health forms or vaccination documents.
No matter what type of change is required, the Princess Cruises app provides flexibility for you to manage these updates conveniently before boarding.
Editing your check-in is a simple process once you understand the app’s layout. The steps below outline exactly how to make adjustments without confusion.
Download and install the Princess Cruises MedallionClass app from the App Store (for iPhone) or Google Play (for Android). Make sure your app is updated to the latest version to avoid any technical issues.
Open the app and sign in using the same credentials used for your booking — typically, your email address and password associated with your Princess account.
Once logged in, you’ll see a list of your active bookings. Tap on the cruise you wish to edit. This will take you to your Cruise Overview page, where you can see your itinerary, dates, ship name, and voyage details.
Tap the OceanReady tab or button on the screen. This section contains all your check-in details, including your personal information, travel documents, and photo.
If your status says “Complete” or “Ready to Sail,” don’t worry — you can still make changes until your check-in is locked by Princess Cruises (usually a few days before embarkation).
Now, you can tap on individual categories to make edits. Each category allows specific updates:
Personal Information: Correct your name, date of birth, or address if necessary.
Travel Documents: Upload your new passport photo or update expiration dates.
Security Photo: Replace an unclear photo with a better one.
Emergency Contact: Edit or replace the contact person and phone number.
Payment Method: Add or update your preferred credit or debit card for onboard purchases.
Arrival Appointment: Change your boarding time slot if needed.
When you make a change, remember to click Save or Submit before leaving that section to ensure the updates are recorded.
After editing, return to the OceanReady summary page. Review each section to make sure your changes have been successfully saved.
Your app may show a “Pending Verification” status if Princess Cruises needs to review your updates (especially for passport or health document changes). Once verified, it will return to “Ready to Sail.”
Once all your updates are approved, your profile should display a green check mark and the message “You’re OceanReady!” This means your check-in process is fully complete, and you won’t need to visit the check-in desk at the port except for security screening.
Time Limits for Editing:You can edit most check-in details up to 72 hours before your sailing date. After that, the system may lock certain fields, requiring you to contact Princess Cruises directly or update at the port.
Document Verification Time:If you upload new passport or health documents, allow at least 24–48 hours for the cruise line to verify your information.
Boarding Appointment Changes:Time slots for embarkation are limited. If your preferred time is no longer available, the app will show the next best option.
Multiple Guests on One Booking:Each traveler must complete and update their own check-in information individually in the app, even if they share the same reservation number.
Offline Access:Some app functions require internet access. Make sure you’re connected to Wi-Fi or mobile data when editing check-in details.
While the Princess Cruises app is the easiest way to manage your check-in, you can also make edits through the Princess Cruises website using a desktop or laptop browser.
Visit the official Princess Cruises website.
Log in to your account using your booking details.
Go to “Manage Booking” and find your upcoming cruise.
Select “Check-In” and click on the section you wish to edit (such as passport details or emergency contacts).
Save your changes.
Your updates will automatically sync to the app, so you’ll see them reflected there as well.
Sometimes, passengers face small hiccups when trying to edit their check-in information. Here’s how to handle them efficiently:
1. App Not Loading or Freezing:Close the app completely and reopen it. If the problem persists, uninstall and reinstall the app. Always ensure you’re using the latest version.
2. Unable to Edit Fields:If a section appears locked, your check-in may be finalized. In that case, contact Princess Cruises customer service or update your details during port check-in.
3. Passport Photo Upload Fails:Make sure your image is clear, has a plain background, and is under the size limit specified in the app. Use good lighting and avoid hats or sunglasses.
4. Error Message During Save:Check your internet connection. Try again after restarting the app. If it still fails, log in from a computer and complete the change.
5. Verification Delay:Document verification can take time. If your sailing date is near, contact Princess Cruises support to confirm your status.
Editing your check-in is just one part of the process. Here are a few expert tips to help ensure your entire check-in experience goes smoothly from start to finish:
Complete Your Check-In Early:Aim to finish check-in and review your details at least 10–14 days before sailing. This allows ample time for verification.
Double-Check Document Expiration Dates:Your passport must be valid for at least six months beyond your cruise return date.
Use a High-Quality Photo:A well-lit, recent photo with a neutral background will speed up your Medallion verification.
Keep Your Payment Method Updated:Verify that your credit card is valid and has sufficient limit for onboard expenses.
Print or Screenshot Confirmation:Take a screenshot of your OceanReady screen and save it in your phone’s gallery for easy reference during embarkation.
Enable Notifications:Turn on push notifications so you receive updates about your check-in status, embarkation times, and verification messages.
While the app allows flexibility for most updates, some details can’t be changed directly once submitted. These include:
Passenger name (legal name changes require direct contact with Princess Cruises)
Date of birth corrections (only customer service can modify this)
Cabin or booking changes (handled through your travel agent or Princess Cruises representative)
Cruise itinerary or voyage number (only possible through official booking modification)
If you need to make these changes, call Princess Cruises or contact your travel agent well before your sailing date.
The OceanMedallion is a small wearable device that replaces traditional cruise cards, allowing you to open your stateroom, pay for purchases, and access your itinerary effortlessly.
When you edit your check-in details, your OceanMedallion data automatically updates with your latest information. This ensures:
Your name and photo match your updated records
Payment methods are correctly linked
Security and boarding details are accurate
If you’ve already received your OceanMedallion by mail and later make significant changes (like a passport update), it will still sync with your digital profile when you board.
If you’re traveling with family or a group, each member must have their own profile and complete their own check-in steps. However, one person (such as the main booking holder) can help others edit their details by logging into their individual profiles from the same device.
Make sure each traveler uploads their photo, documents, and payment details separately to avoid confusion at embarkation.
For families traveling with minors:
Parents or guardians must complete check-in on behalf of children.
Upload the child’s photo and travel documents (such as a passport or birth certificate).
Add parental contact details and consent forms if requested.
1. Can I edit my check-in after completing it?
Yes, you can edit most details such as passport information, emergency contact, and photos until your sailing date approaches. Once check-in is finalized, some fields may lock.
2. How close to my sailing date can I make changes?
You can usually edit your check-in up to 72 hours before departure. After that, contact Princess Cruises directly for assistance.
3. Will editing my check-in delay my boarding?
No, as long as your updates are verified before sailing. Always complete edits early to ensure a smooth boarding experience.
4. Do I need to recheck-in after making changes?
No, once you edit your details, they automatically update in the system. You don’t need to restart the entire check-in process.
5. What if my OceanReady status changes to “Pending”?
It means Princess Cruises is reviewing your new information. Once verified, it will switch back to “Ready to Sail.”
Editing your check-in details on the Princess Cruises MedallionClass app is straightforward once you know where to look. Whether you’re updating your passport, changing your emergency contact, or uploading a new photo, the app gives you complete control over your pre-boarding process.
The key is to complete and review your check-in well before your cruise to avoid last-minute issues. By following the step-by-step instructions and keeping your information accurate, you’ll ensure your OceanReady status remains active and your embarkation goes as smoothly as possible.
The Princess Cruises app is more than just a check-in tool — it’s a gateway to a personalized, stress-free cruise experience. From boarding to onboard adventures, keeping your profile up to date guarantees that your vacation starts the moment you step aboard.
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