How do I edit my check-in on the P&O Cruises app?

Planning a cruise holiday with P&O Cruises is exciting, but sometimes mistakes happen while filling out your online check-in details. Maybe you typed the wrong passport number, selected the wrong arrival time, or forgot to add a travel companion.

If you’re wondering:“How do I edit my check-in on the P&O Cruises app?”you’re not alone.

Many passengers complete online check-in too early and later realize something needs to be changed. The good news is: yes, you can edit your check-in details on the P&O Cruises app—but there are rules, deadlines, and limitations.

In this detailed guide, you’ll learn:

What information can be edited after check-in
Step-by-step instructions to edit your check-in
Common problems and solutions
What to do if editing is locked
Tips to avoid mistakes
FAQs

Let’s get started.

What Is Check-In on the P&O Cruises App?

The P&O Cruises app allows passengers to complete mandatory travel formalities before boarding the ship. This process is known as online check-in.

During check-in, you typically provide:

Passport details
Emergency contact information
Travel documentation
Health declarations
Arrival time slot
Payment details
Boarding passes

Completing check-in in advance saves time at the terminal and ensures a smoother boarding experience.

However, if any information is incorrect, it must be updated before your cruise departure.

Can You Edit Check-In Details on the P&O Cruises App?

Yes, you can edit most check-in details, but:

Only before check-in is officially “locked”
Some information cannot be changed close to departure
Certain fields require contacting customer support

What you can usually edit:

Passport and ID details
Address and contact information
Emergency contact
Arrival time slot
Travel companions
Health and security declarations

What may be restricted:

Name on booking
Date of birth
Cruise itinerary
Cabin assignment
Payment method (after final payment date)

Step-by-Step: How to Edit Your Check-In on the P&O Cruises App

Follow these steps carefully:

Step 1: Open the P&O Cruises App

Download the app from Google Play Store or Apple App Store
Log in using your booking reference and surname

Make sure you are connected to stable internet.

Step 2: Go to “My Cruise” or “My Booking”

Once logged in:

Tap on My Cruise
Select your upcoming cruise booking

You will see your cruise summary page with check-in status.

Step 3: Tap on “Check-In”

Locate the Check-In section
If editing is allowed, you’ll see options like:
- Edit details
- Update information
- Modify check-in

Tap on it.

Step 4: Select the Information You Want to Edit

You can update sections such as:

Personal details
Passport information
Emergency contact
Arrival time slot
Health declarations

Tap the specific field and correct the details.

Step 5: Save Changes

After editing:

Review all updated information carefully
Tap Save or Confirm

Do not exit the app without saving, or your changes may be lost.

Step 6: Re-download Boarding Pass

After editing your check-in:

Go to your boarding documents
Download or refresh your boarding pass

Your updated details will now appear.

What If the Edit Option Is Not Available?

Sometimes, you may not see the “Edit” button. This usually happens because:

1. Check-In Is Locked

P&O Cruises locks check-in close to departure (usually within 24–72 hours).

If locked:

You cannot edit details in the app
You must contact customer service

2. Certain Fields Cannot Be Edited

Fields like:

Passenger name
Date of birth
Passport nationality

may require official support to change.

3. Technical App Issues

The app may glitch due to:

Server issues
Old app version
Internet connection
Cache problems

Try:

Logging out and back in
Updating the app
Clearing app cache
Using the website instead of the app

How to Edit Check-In Using the Website Instead of the App

If the app doesn’t work:

Go to the P&O Cruises official website
Log in to “Manage My Booking”
Open your booking
Select Check-In
Edit the required details
Save changes

Sometimes the website allows more flexibility than the mobile app.

What Details Can You Commonly Edit?

1. Passport Details

You can update:

Passport number
Expiry date
Issuing country

Make sure details match your physical passport exactly.

2. Emergency Contact Information

You can change:

Contact name
Phone number
Relationship

This is important for safety.

3. Arrival Time Slot

If you selected a wrong boarding time:

Choose a new slot (subject to availability)

Earlier slots may be full.

4. Health Declarations

You can:

Re-submit health forms
Update answers if required

5. Address and Phone Number

You can update:

Residential address
Email
Phone number

This helps with notifications and emergency contact.

Common Problems and How to Fix Them

Problem 1: “Edit” Button Missing

Solution:

Try using the website
Update the app
Contact customer service

Problem 2: App Crashing During Edit

Solution:

Restart the app
Clear cache
Reinstall the app
Use Wi-Fi

Problem 3: Wrong Passport Information Submitted

Solution:

Edit immediately if possible
If locked, call P&O Cruises support
Bring correct passport to terminal

Problem 4: Boarding Pass Not Updating

Solution:

Log out and log in
Refresh documents
Download again

Important Deadlines to Remember

Check-in editing is time-sensitive.

Typical timelines:

Online check-in opens: 14–21 days before sailing
Editing allowed: Until check-in closes
Check-in closes: 24–72 hours before departure

After closure:

Only customer service can help

Always review your details early.

Tips to Avoid Future Check-In Problems

Double-check passport details before submitting
Use your physical passport while entering data
Save screenshots of your check-in confirmation
Keep app updated
Complete check-in at least 3–5 days before sailing
Don’t rush through forms
Review boarding pass after editing

When Should You Contact P&O Cruises Support?

Contact support if:

You cannot edit your check-in
Passport details are wrong
Name spelling is incorrect
App is not working
Check-in is locked
You need to change passenger details

Support can manually update your booking.

Frequently Asked Questions (FAQs)

Q1: Can I edit my check-in after it is completed?

Yes, as long as the check-in period is still open. Once locked, you must contact customer support.

Q2: Can I change my name on the P&O Cruises app?

No. Name changes usually require customer service and official documentation.

Q3: Can I edit my arrival time slot?

Yes, if slots are still available.

Q4: What if I entered the wrong passport number?

Edit it immediately. If locked, call support before traveling.

Q5: Is the P&O Cruises app mandatory for check-in?

No. You can also use the website, but the app is more convenient.

Q6: Will my boarding pass update automatically?

Usually yes, but you may need to refresh or re-download it.

Q7: Can I edit details for other passengers on my booking?

Yes, if you are the main booking holder.

Q8: What happens if I don’t correct my details?

Incorrect details may cause:

Boarding delays
Immigration issues
Denied boarding in serious cases

Always correct mistakes as soon as possible.

Final Thoughts

Editing your check-in on the P&O Cruises app is usually simple if done early. The app allows you to update important personal and travel details with just a few taps. However, once check-in closes, changes become more difficult and require customer service assistance.

To avoid stress:

Complete check-in carefully
Review all information
Edit mistakes immediately
Keep your documents ready

By following this step-by-step guide, you can confidently manage your check-in details and ensure a smooth start to your cruise holiday.

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