Cruising is meant to be a relaxing and memorable experience, but sometimes issues only come to light after you’ve returned home. Perhaps you noticed an incorrect charge on your final bill, left a personal item behind on the ship, experienced a service problem you didn’t have time to report onboard, or simply want to provide feedback about your journey.
If you’ve been wondering, “How do I contact P&O Cruises post-cruise assistance?”, this detailed guide will walk you through every method available to reach them, what information you should prepare, and how to ensure your query is handled quickly and effectively.
This article is designed to be a one-stop resource for passengers who have completed their voyage and need help with post-cruise matters such as billing disputes, complaints, lost property, or general enquiries.
Post-cruise assistance refers to the customer support services provided by a cruise line once your trip has ended. These services typically include:
Handling complaints or concerns about your cruise experience
Investigating billing discrepancies or refund requests
Helping recover lost or forgotten items
Responding to feedback and compliments
Answering questions about loyalty points or future bookings
With P&O Cruises, post-cruise support is structured and multi-channel, meaning guests can contact the company through phone, email, online forms, and written correspondence.
There are many common reasons guests reach out after returning home:
You may notice unexpected charges on your onboard account, delays in refunding your deposit, or discrepancies with excursion or beverage package fees.
From mobile phones to jewelry and clothing, items are sometimes left behind in cabins or public areas. P&O Cruises has a system for logging and tracing lost property.
If you experienced poor service, accommodation issues, or dissatisfaction with excursions, post-cruise assistance allows you to formally report these concerns.
Some passengers require documentation related to onboard medical treatment or insurance claims.
You may want to share positive experiences or suggestions to help improve future cruises.
It is always recommended to contact P&O Cruises as soon as possible after your cruise ends. Ideally, this should be done within 14–28 days of disembarkation. The earlier you contact them:
The easier it is for staff to access your booking records
The more likely they can locate lost items
The faster disputes can be investigated
Delays may make resolution slower or more complicated.
P&O Cruises offers several methods of communication depending on your preference and the urgency of your issue.
Calling customer service is the fastest way to speak directly with a representative. This is best for urgent issues such as:
Billing disputes
Time-sensitive refunds
Lost items that need quick action
When you call, be ready with:
Your booking reference number
Ship name and sailing date
Full name as it appears on the booking
A clear explanation of your issue
Calling is especially useful if your concern involves multiple details that are easier to explain verbally.
Email is one of the most popular options for post-cruise assistance because it allows you to keep written records of your communication.
You should use email for:
Formal complaints
Refund requests
Providing documentation (photos, receipts, or medical notes)
Following up on unresolved issues
When writing your email:
Use a clear subject line (for example: “Post-Cruise Assistance – Booking Ref XYZ123”)
Include your contact details
Attach supporting evidence
Remain polite and factual
This method is ideal if your concern is not urgent but requires detailed explanation.
P&O Cruises also provides online enquiry and feedback forms through its official website. These forms are designed specifically for:
Post-cruise feedback
Complaints
Lost property reports
General customer service questions
Advantages of using online forms include:
Structured fields that ensure you provide all necessary information
Automatic reference numbers for tracking your case
Faster routing to the correct department
Always save or screenshot your submission confirmation.
Some passengers prefer to submit a written letter, particularly for serious complaints or compensation claims. While this is slower, it can be useful if:
Your issue is complex
You want a formal record
You are making a legal or insurance-related request
A letter should include:
Full name and address
Booking reference
Cruise details (ship and dates)
A concise explanation of the issue
Your desired resolution
Losing something on a cruise ship can be stressful, but there is a process in place:
Submit a lost property report as soon as possible
Provide a detailed description of the item (color, brand, size, and where you last saw it)
Include your cabin number and sailing date
Wait for confirmation from the lost property department
Items found onboard are usually logged and stored for a limited period. Shipping costs for returning items are often the passenger’s responsibility.
If your cruise did not meet expectations, it is important to structure your complaint clearly:
Explain exactly what went wrong and when it happened.
Photos, emails, or receipts can strengthen your case.
Describe how the issue affected your experience.
This could be a refund, apology, or future cruise credit.
A calm and professional tone increases the likelihood of a positive outcome.
Response times can vary depending on the nature of your enquiry:
Simple questions: 5–10 working days
Refund or billing disputes: 2–4 weeks
Complex complaints: up to 6–8 weeks
If you do not receive a response within the expected timeframe, it is appropriate to follow up using your reference number.
Here are some practical tips to ensure your case is handled efficiently:
Contact them within a few days of returning home
Always include your booking reference
Keep copies of all correspondence
Avoid emotional language and focus on facts
Follow up politely if there is no response
Consistency and clarity go a long way in customer service communication.
Yes, but you may be advised to contact your travel agent first, especially for booking or payment-related issues.
You can request compensation if your complaint is valid and supported by evidence, though outcomes depend on company policy and the nature of the issue.
Report it immediately with as much detail as possible. While recovery is not guaranteed, early reporting improves the chances.
Most cruise lines recommend submitting complaints within 28 days of disembarkation.
Your feedback helps improve services for future passengers. Cruise lines use post-cruise reports to:
Identify recurring problems
Improve onboard service standards
Train staff more effectively
Enhance guest satisfaction
Even positive feedback is valuable and appreciated.
Contacting post-cruise assistance may seem daunting, but it is a normal and supported part of the customer journey. Whether you need help with a refund, want to recover a lost item, or simply wish to share your experience, P&O Cruises offers several accessible channels to ensure your voice is heard.
The key is to act quickly, provide clear information, and choose the communication method best suited to your situation. With patience and proper documentation, most post-cruise concerns can be resolved satisfactorily.
If you’ve recently returned from a cruise and need support, don’t hesitate to reach out. Post-cruise assistance exists to ensure that your overall experience remains positive—even after the ship has docked and the journey has ended.
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