If you’ve booked a cruise with Holland America Line, you’ve likely come across their official mobile application that helps passengers manage their bookings, check in, and prepare for sailing. The Holland America Line app simplifies many parts of the travel experience—from completing check-in and uploading travel documents to viewing onboard activities and dining options.
However, many passengers find themselves wondering: How do I edit my check-in information once it’s already completed? Perhaps you entered the wrong passport details, want to update your emergency contact, or need to adjust your travel preferences. The good news is that the Holland America Line app allows you to review and make certain edits before your cruise departure.
This comprehensive guide explains how to edit your check-in on the Holland America Line app step-by-step, what details can be changed, and what to do if you encounter issues. You’ll also learn helpful tips to ensure your boarding process goes smoothly on embarkation day.
Before we jump into editing your check-in, it’s important to understand how the process works in the first place. The Holland America Line app is designed to let guests complete their pre-boarding tasks in advance.
Usually, the check-in window opens about 45 to 90 days before your sailing date. During this time, you’ll need to complete several essential steps such as:
Providing personal information – You’ll be asked to fill in your name, date of birth, nationality, and other identity details exactly as they appear on your passport.
Uploading travel documents – The app requires a valid passport photo and proof of citizenship or visa (if applicable).
Completing the health questionnaire – This ensures you meet the current health and safety requirements for boarding.
Choosing your embarkation time – Holland America uses staggered boarding times to reduce crowding, and you’ll select the time slot that best fits your travel plans.
Adding an emergency contact – You’ll provide the details of someone to contact in case of an emergency.
Setting up onboard payment – You can link a credit card to your account for onboard purchases, or plan to set it up later at the terminal.
Once all steps are completed, you’ll receive a digital boarding pass and can view it directly from the app.
But what if you notice an error after completing check-in? That’s where editing your information becomes essential.
There are several reasons passengers may want to make changes after completing their check-in on the Holland America Line app. Some of the most common include:
Incorrect passport number or expiration date
Updated travel plans or flight details
New contact information (phone number or email)
Change in emergency contact person
Correction in spelling of your name or birth date
Need to upload a clearer passport or ID photo
Changing your embarkation time slot
Making sure all of your details are accurate is very important because incorrect information can delay your boarding or cause confusion at the cruise terminal. Fortunately, most of these edits can be made directly within the app.
The Holland America Line app provides an easy-to-navigate interface that allows passengers to review their check-in details and make updates before sailing. Here’s a step-by-step walkthrough:
Start by opening the official Holland America Line Navigator App on your smartphone or tablet. Make sure you’re logged in with the same account you used when you completed your initial check-in.
If you haven’t updated your app recently, check the App Store or Google Play Store for updates. The latest version often includes improved performance and additional features.
Once you’re logged in, the app’s home screen will display your upcoming cruise under “My Bookings.” Tap on the specific sailing you want to edit. This will open the cruise details page where you’ll find information like your ship name, departure port, itinerary, and check-in status.
Scroll down the cruise page until you see the Check-In section. If your check-in has already been completed, it should show a green check mark or say “Completed.” Tap on this area to review your submitted information.
When you open the check-in page, you’ll see several categories such as:
Personal Information
Travel Documents
Health Questionnaire
Emergency Contact
Payment Method
Embarkation Time
Most of these categories can be reopened for review. Tap on the one that you wish to edit.
After selecting the section you need to change, tap the “Edit” or “Update” button (depending on the app version). This will allow you to modify your information. For example:
You can correct your passport number or upload a new passport image.
You can change your emergency contact’s name or phone number.
You can adjust your embarkation time slot if new times are available.
After making your changes, tap Save or Submit to confirm.
Once saved, return to the check-in summary screen and review all sections again. Make sure that the updates are visible and accurate. If not, close and reopen the app or log out and back in to refresh the data.
If your edits affect your boarding pass details—like embarkation time or passport information—you may need to re-download or refresh your boarding pass. Simply go to “Boarding Pass” under your cruise details and tap “View” or “Download.” The new version will reflect your recent changes.
Although the Holland America Line app allows several types of edits, there are some limitations and timing restrictions you should be aware of:
Editing after final submission: Once your check-in is finalized and your boarding pass is generated, only limited fields can be modified. For major corrections (like name changes), you may need to contact Holland America Line’s customer service or your travel agent.
Edits close before sailing: Typically, check-in edits close 72 hours before embarkation. After that, any changes must be made at the cruise terminal during boarding.
Passport and visa updates: If your passport expires or changes after check-in, always update it as soon as possible. Bring both the old and new passports to the port if you cannot modify it in the app.
Embarkation time slots: Availability for boarding times can change, especially close to departure. If your preferred time slot is unavailable, you may have to check in at your originally assigned time.
Device syncing: If you use multiple devices, make sure all of them sync to the same account. Sometimes edits made on one device may not immediately appear on another until refreshed.
In some cases, the app may not allow you to make specific edits, or you may encounter an error message. Don’t worry—there are still a few ways to resolve it:
You can call Holland America Line’s Guest Services or use their online help chat to request manual updates. Be prepared to provide your booking number, sailing date, and full name. They can often make the correction on your behalf and sync it to your app.
If you’re unable to edit your information in the mobile app, log in to your account on the official Holland America Line website. Navigate to Manage My Booking and look for your cruise. The desktop version often provides a few additional options not yet available on the app.
As a last resort, you can correct minor details when you arrive for boarding. Bring the necessary documentation (passport, ID, booking confirmation), and the port check-in staff will assist you.
To make your pre-cruise preparation easier and error-free, keep these practical tips in mind:
Double-check passport details early: Enter your passport information carefully, including expiration date and place of issue. Errors in these fields can delay your boarding approval.
Upload clear document photos: The app may reject unclear or cropped images. Make sure your passport photo page is well-lit and readable.
Keep your app updated: App versions change frequently, especially before major cruise seasons. An outdated version can cause glitches when editing your details.
Enable notifications: Turn on push notifications for the app. Holland America often sends reminders about incomplete check-ins or travel updates.
Complete check-in at least a week before sailing: This allows enough time for verification and corrections if something doesn’t match.
Check your boarding pass again 48 hours before sailing: Final updates like embarkation times or health forms may appear close to departure.
Problem 1: “Edit” button not showing upSometimes the app won’t show an “Edit” button. Try closing the app and reopening it after a few minutes. If the issue persists, uninstall and reinstall the app.
Problem 2: Boarding pass didn’t update after editingTap the “Refresh” icon on the boarding pass screen or log out and log back in. It can take a few minutes for the server to update your details.
Problem 3: App crashing during check-in editsClear the app cache or use another device. Some older devices struggle with large image uploads.
Problem 4: Missing check-in sectionIf your check-in option isn’t visible, it may not have opened yet for your sailing. Check the notification email from Holland America for your check-in window dates.
There are a few pieces of information that cannot be changed once submitted, as they are directly tied to your booking record and security clearance:
Legal name (as it appears on your booking)
Cruise booking number or cabin assignment
Citizenship details after submission
Gender or date of birth changes (require official documentation)
For these changes, you must contact Holland America Line’s Guest Services or your travel advisor directly. They will verify your documents and process the correction manually.
When you update your check-in through the Holland America Line app, your new information automatically syncs to the cruise line’s system. This means that when you arrive at the port, the staff will already have your corrected details on file.
However, it’s a good idea to:
Carry printed copies of your boarding pass and travel documents.
Show your digital pass at the terminal if asked.
Arrive at your chosen embarkation time to avoid delays.
If you edited your passport or visa information close to departure, bring both old and new documents for verification just in case the system hasn’t refreshed fully.
Editing and reviewing your check-in well before departure has several benefits:
Faster boarding: Completing accurate details means you can move through the terminal check-in line quickly.
Reduced errors: You can fix any data mismatches between your passport and cruise booking before they cause boarding issues.
Personalized onboard experience: The app uses your check-in details to customize dining times, cabin preferences, and activities.
Peace of mind: Knowing your details are correct lets you focus on enjoying your vacation rather than worrying about logistics.
While the app is primarily used for check-in before sailing, it becomes an invaluable companion once you’re onboard. Here’s what else it can do:
Daily schedule: View all shipboard activities, shows, and entertainment.
Dining reservations: Book specialty restaurants or check your assigned dining time.
Shore excursions: Browse and reserve shore tours directly through the app.
Onboard messaging: Communicate with your travel companions or cabin members.
Account tracking: Monitor your onboard spending and view receipts.
By getting comfortable with the app during check-in, you’ll be ready to take full advantage of its features once you’re on the ship.
To ensure a stress-free embarkation day, review this checklist after editing your check-in:
Passport information is accurate and matches your booking name.
Emergency contact details are current.
Embarkation time slot is confirmed.
Health questionnaire is complete.
Travel documents are uploaded and approved.
Boarding pass is refreshed in the app.
Payment method is linked for onboard purchases.
If everything looks good, you’re officially ready to board your Holland America cruise!
Editing your check-in on the Holland America Line app is a simple yet important step to ensure your cruise experience starts smoothly. Whether you’re correcting passport details, updating your embarkation time, or refreshing your travel documents, the app gives you the flexibility to manage everything right from your mobile device.
By following the steps outlined in this guide—opening your booking, locating the check-in section, and making edits where needed—you can ensure that all your details are accurate well before your sailing date. And if you run into any issues, the cruise line’s guest services team is always available to help finalize the changes.
In short, the Holland America Line app is not just a convenience; it’s a key part of your cruise preparation. A few minutes spent double-checking and editing your check-in information today can save you time and stress on embarkation day—so you can step aboard ready to relax and enjoy your voyage.
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