How Can I Contact P&O Cruises by Email? 

Planning a cruise vacation is exciting, but sometimes you need help with bookings, payments, cancellations, or onboard services. If you are sailing with P&O Cruises, one of the most convenient ways to get support is through email.

Many travelers prefer email because it allows them to explain their issue clearly, attach documents, and keep a written record of communication. Whether you are a first-time cruiser or a loyal guest, knowing the right email address and how to contact P&O Cruises properly can save you time and stress.

In this detailed guide, you’ll learn:

• How to contact P&O Cruises by email

• Which email address to use for different purposes

• Step-by-step instructions

• Tips for getting faster responses

• Alternative ways to contact customer support

• Common problems solved by email

Let’s dive in.

Why Contact P&O Cruises by Email?

Email is one of the most reliable ways to reach cruise customer service. Here’s why many passengers choose email support:

1. Written Proof

When you email, you get a written record of your request and the company’s reply. This is helpful for:

• Refund claims

• Booking changes

• Complaints

• Insurance and travel disputes

2. Convenient Communication

You don’t need to wait on hold like phone calls. You can send your message anytime, from anywhere in the world.

3. Detailed Explanations

Complex issues like billing errors, cabin upgrades, or medical requests can be explained clearly through email with attachments.

Official Ways to Contact P&O Cruises by Email

P&O Cruises does not always publish a single universal email address for all inquiries. Instead, they usually direct customers to use their online contact form, which then routes your message to the appropriate email department.

Main Customer Service Contact (via Email Form)

The safest and official method is through their website’s contact form:

• Visit the “Contact Us” page

• Choose the topic (booking, onboard service, complaints, etc.)

• Fill in your details

• Submit your message

Once submitted, your message is delivered internally via email to the correct support team.

This avoids confusion and ensures your request goes to the right department.

Common Email Categories for P&O Cruises Support

When contacting P&O Cruises by email, your inquiry usually falls into one of these categories:

1. Booking and Reservation Queries

You can email them for:

• New bookings

• Cruise availability

• Cabin upgrades

• Fare details

• Payment issues

Include:

• Booking reference number

• Full name

• Travel date

• Ship name

2. Cancellation and Refund Requests

Email support is commonly used for:

• Cruise cancellation

• Refund status

• Travel credit inquiries

• COVID-related policy questions

Tip: Attach your booking confirmation and payment receipt to speed up the process.

3. Special Assistance & Medical Needs

You can email for:

• Wheelchair access

• Dietary requirements

• Medical equipment permission

• Pregnancy policies

• Mobility support

These requests should be made well in advance of your cruise date.

4. Complaints and Feedback

If you experienced:

• Poor service

• Cabin issues

• Food problems

• Staff behavior concerns

• Lost belongings

Email is the best way to file a formal complaint with details and evidence.

5. Travel Documents & Visa Questions

Passengers often email about:

• Passport requirements

• Visa policies

• Boarding passes

• Cruise documents

• Check-in problems

Step-by-Step: How to Email P&O Cruises

Here is the proper method to contact them by email:

Step 1: Visit Official Website

Go to P&O Cruises’ official website and open the Contact Us section.

Step 2: Choose Your Topic

Select the subject of your inquiry:

• Booking

• Existing cruise

• Feedback

• Accessibility

• Payments

Step 3: Fill in Required Details

Provide:

• Full name

• Email address

• Booking reference

• Cruise date

• Ship name

Step 4: Write Your Message Clearly

Be polite and specific. Mention:

• What happened

• What you need

• When it occurred

• Supporting documents

Step 5: Submit the Form

You will usually receive an automated confirmation email.

Sample Email Template (You Can Copy)

Subject: Booking Reference XXXXX – Assistance Required

Dear P&O Cruises Customer Service Team,

I hope you are well. I am writing regarding my upcoming cruise booked under reference number XXXXX. I would like assistance with [state your issue clearly].

Cruise date:Ship name:Passenger name:

Please let me know the next steps. I have attached relevant documents for your reference.

Thank you for your support.

Kind regards,[Your Full Name][Your Contact Number]

How Long Does P&O Cruises Take to Reply?

Response time depends on:

• Season (peak cruise months take longer)

• Type of request

• Volume of emails

Average response time:

• 3 to 7 working days

• Complaints: up to 14 days

• Refunds: 2 to 4 weeks

If you don’t hear back after 7 days, you can send a polite follow-up email.

Tips to Get a Faster Response

Here are proven tips to speed things up:

✔ Use the Correct Category

Always select the right inquiry type on the contact form.

✔ Add Booking Reference in Subject Line

This helps staff locate your file quickly.

✔ Be Clear and Brief

Avoid long emotional messages. Stick to facts.

✔ Attach Documents

Include receipts, booking confirmation, or photos.

✔ Avoid Multiple Emails

Sending many emails can slow down processing.

Alternative Ways to Contact P&O Cruises (If Email Is Slow)

If email support takes too long, try these options:

1. Phone Support

Calling is best for urgent matters like:

• Last-minute cancellations

• Boarding issues

• Payment failures

2. Live Chat

Some regions offer live chat through their website.

3. Social Media

You can message them on:

• Facebook

• Twitter (X)

• Instagram

Social media teams often respond faster for general questions.

4. Travel Agent

If you booked through a travel agent, contact them first. They can communicate with P&O Cruises on your behalf.

When Should You Definitely Use Email?

Email is ideal when you need:

• Written proof

• Refund confirmation

• Policy clarification

• Complaint documentation

• Special medical approvals

Phone calls are better for urgent issues. Email is better for formal communication.

Common Problems Solved Through Email

Here are real-world issues that email support can handle:

• Cruise date change

• Name correction on ticket

• Cabin upgrade request

• Dietary requirements

• Wheelchair assistance

• Lost luggage claim

• Compensation request

• Invoice clarification

Is It Safe to Email P&O Cruises?

Yes, but follow these safety tips:

• Use only the official website contact form

• Never share credit card numbers in email

• Avoid suspicious links

• Keep copies of all messages

Frequently Asked Questions (FAQs)

Q1. Does P&O Cruises have a direct customer service email address?

They mainly use a contact form that routes to the correct email department. This is safer and more efficient than a public email address.

Q2. Can I email P&O Cruises for refunds?

Yes, you can email for refund requests and track refund status.

Q3. Can I attach documents in my email?

Yes, attachments like booking confirmation and receipts are allowed.

Q4. What if I don’t get a reply?

Wait 7 working days, then send a follow-up or try phone support.

Q5. Can I email them after my cruise?

Yes, for complaints, feedback, and compensation claims.

Final Thoughts

Contacting P&O Cruises by email is one of the most practical and professional ways to handle booking issues, complaints, and special requests. It gives you proof of communication and allows the support team to investigate your case thoroughly.

To get the best results:

• Use the official contact form

• Provide accurate booking details

• Be polite and clear

• Attach documents

• Follow up if necessary

Whether you’re planning your dream cruise or resolving a concern after your trip, email communication ensures your voice is heard and your issue is properly documented.