Cruising with Princess Cruises has become even more exciting and convenient thanks to the Princess Cruises app, also known as the MedallionClass app. This app transforms the way you prepare for and enjoy your voyage—helping you check in digitally, personalize your cruise experience, plan excursions, order food, and even locate family members onboard.
But one of the most common questions among new travelers is: “How can I add a cruise to my Princess Cruises app?”
Whether you just booked your cruise, are linking a group reservation, or received a booking through a travel agent, connecting your trip to the app is essential. Once your cruise is linked, you unlock access to every digital feature that simplifies your travel journey—from check-in to boarding and beyond.
In this comprehensive guide, you’ll learn exactly how to add your cruise to the Princess Cruises app, step by step. You’ll also discover how to troubleshoot common issues, use the app’s best features, and ensure your trip starts smoothly the moment you step onboard.
Before diving into the setup process, it helps to understand what the Princess Cruises (MedallionClass) app does.
The app serves as your digital companion throughout your cruise journey. Available for both iOS and Android devices, it connects with your OceanMedallion, a small wearable device that acts as your room key, onboard payment method, and identification card.
Through the app, you can:
Complete online check-in and verify your travel documents.
Access your itinerary and voyage details.
Order food, drinks, and amenities from anywhere onboard.
Make dining reservations and book shore excursions.
Stay connected with travel companions through onboard chat and location tracking.
View daily activities, entertainment schedules, and onboard offers.
However, to access any of these features, you first need to add your cruise to your account within the app.
Adding your cruise is a quick process once you have your booking confirmation. Below is a detailed breakdown of each step.
Open the App Store (iPhone) or Google Play Store (Android).
Search for Princess Cruises or MedallionClass.
Download and install the app on your smartphone or tablet.
Once installed, open the app to begin setup.
Make sure your device’s operating system is updated to the latest version for smooth functionality.
When you open the app for the first time, you’ll see the login screen.
If you already have a Princess Cruises account, simply enter your registered email and password.
If you’re a first-time user, select Create Account.
You’ll be prompted to provide:
Your full name (as per your booking).
A valid email address.
A password.
Your country and preferred language.
After registering, you’ll receive a verification email. Follow the link in that email to confirm your account.
Your Princess Cruises login will now work across all Princess platforms, including the website, app, and onboard services.
To add your cruise to the app, you’ll need your booking number (also called a confirmation number or reservation number).
This number is usually found in your:
Booking confirmation email from Princess Cruises.
Travel agent receipt or itinerary.
Cruise portal under Manage Booking.
It typically begins with a combination of six letters and numbers. For example, AB12CD.
Once logged in to the app:
Tap Add a Booking or Find My Cruise on the home screen.
Enter your Booking Number, First Name, and Last Name exactly as shown on your cruise confirmation.
Tap Find My Cruise or Add Cruise.
The app will now sync with your Princess Cruises account and automatically fetch your cruise details.
If successful, you’ll see your voyage name, departure port, and sail date on the main screen.
Once your cruise appears, select it to begin the setup process. You’ll now have access to a checklist of items to prepare before your trip.
These usually include:
Personal Information: Review your passport details, emergency contacts, and travel preferences.
Medallion Delivery: Provide your delivery address if you’re eligible to receive the OceanMedallion before departure.
Travel Documents: Upload your passport photo and vaccination records (if applicable).
OceanReady® Check-in: Complete all required details for express boarding.
Profile Picture: Upload a clear, recent photo for onboard identification.
Completing these steps ensures a faster, smoother embarkation process at the port.
Sometimes, users face issues while trying to link their booking to the app. Here’s what you can do if your cruise doesn’t show up:
Double-check your booking number: Ensure there are no typos or extra spaces.
Verify your name format: The app requires your name to match exactly as it appears on the booking (e.g., middle names or initials).
Booking not yet processed: If you recently booked, allow 24–48 hours for your cruise to appear in the system.
Travel agent bookings: If your reservation was made through a travel agency, contact your agent to confirm your email is correctly linked to the booking.
Technical glitch: Log out and back in, or reinstall the app to refresh the data.
Multiple accounts: Ensure you’re logging in with the same email used during your cruise booking.
If issues persist, you can contact Princess Cruises Customer Support via their phone helpline or onboard guest services once you embark.
If you’re planning back-to-back voyages or have multiple bookings, you can add more than one cruise to your account.
To do this:
Open the Menu in the app.
Tap My Trips or Bookings.
Choose Add Another Cruise.
Enter the new booking number and your name again.
Each of your cruises will appear separately in your app dashboard, allowing you to switch between them easily.
Once your cruise is successfully linked, you can begin exploring the app’s core features. Here’s a detailed overview of what you can do:
This is your digital boarding pass process. Completing all steps makes you OceanReady, which allows you to enjoy priority embarkation.
You’ll complete:
Travel document verification
Emergency contact details
Credit card setup for onboard purchases
Health and safety declarations
When complete, your MedallionClass profile will display a green OceanReady status.
View your day-by-day cruise itinerary, including:
Port arrival and departure times
Scheduled shore excursions
Dining reservations
Onboard events and entertainment
You can even set reminders for specific activities you don’t want to miss.
Use the app to make dining reservations, select My Time Dining, or explore specialty restaurants onboard.
It also lets you view restaurant menus, operating hours, and dress codes.
This is one of the most convenient features of the MedallionClass app. You can order food, drinks, or even sunscreen from anywhere on the ship, and a crew member will deliver it right to you—using your Medallion’s smart location technology.
The app displays a daily schedule of onboard events through the JourneyView planner.
Here you can browse entertainment options like live shows, trivia, dance classes, or spa appointments. Simply tap the heart icon to mark your favorites.
Stay connected with your family and friends on board using the chat and shipmate locator features.
The location map helps you find your companions throughout the ship using the Medallion’s Bluetooth signal.
If your ship supports it, you can use the app to:
Unlock your stateroom door automatically when you approach.
Adjust room temperature and lighting.
Request housekeeping or maintenance services.
Here are some expert tips to make your experience seamless:
Complete setup before you sail: Aim to finish all pre-cruise check-in steps at least 7 days before departure.
Enable app permissions: Allow the app to use location, Bluetooth, and notifications for full functionality.
Use a strong Wi-Fi connection: Ensure reliable internet while setting up your profile or linking bookings.
Bring a backup device: If possible, install the app on a second phone or tablet in case of technical issues.
Update the app frequently: New updates fix bugs and improve cruise-specific performance.
Download the app before leaving home: The ship’s Wi-Fi may not allow app downloads once onboard.
1. Can I add my cruise if someone else booked it for me?
Yes. As long as your name and email are listed on the booking, you can add it using your confirmation number. If not, ask your travel agent or the primary guest to update the information with Princess Cruises.
2. Can I manage all guests in my cabin through the app?
You can view and manage details for all travelers linked to your booking. Each guest should also log in individually to complete their personal check-in and upload documents.
3. Do I need internet access to use the app onboard?
While setting up the app requires internet, once onboard, it works through the MedallionNet Wi-Fi network. You don’t need a paid internet package for basic functions like ordering, messaging, or itinerary access.
4. Is the app the same as the Princess website?
No. The website is used for booking and payments, while the app handles your onboard and check-in experience. Both are linked through your Princess Cruises account.
5. Can I remove or change a cruise in the app?
Yes. Simply go to the My Trips section, select the cruise you want to remove, and tap Remove This Trip. You can re-add it later using your booking number.
Adding your cruise to the Princess Cruises app early brings several advantages:
Faster Check-In: Complete documentation and receive your Medallion before departure.
Priority Boarding: Guests who are OceanReady board faster on embarkation day.
Personalized Experience: The app learns your preferences for dining, activities, and services.
Easy Planning: You can pre-book excursions and spa sessions in advance.
Smooth Onboard Navigation: The app helps you find your way around large ships effortlessly.
Less Paperwork: Everything is digital—from boarding passes to activity schedules.
Using the wrong email address: Make sure the email in your app matches the one in your cruise booking.
Not updating the app: Outdated versions may cause login errors or missing cruise data.
Skipping the photo upload: Without a photo, your check-in may be delayed.
Incorrect document upload: Ensure your passport image is clear and valid for at least six months beyond your travel date.
Late check-in: Waiting until the last minute may delay your Medallion shipment.
Once your cruise is added and your profile is complete, you’ll receive the OceanMedallion—a coin-sized wearable device that personalizes your entire onboard journey.
Your Medallion is linked to your Princess app profile and lets you:
Access your stateroom hands-free.
Pay for onboard purchases.
Board and disembark effortlessly.
Be recognized by crew members for customized service.
If your Medallion is shipped before your trip, bring it with you to the port. If not, you’ll receive it at check-in.
Before you set sail, make sure you’ve done the following in the Princess app:
Added your cruise successfully
Completed all OceanReady check-in steps
Uploaded your passport and photo
Entered emergency contact and travel details
Linked your credit card for onboard purchases
Booked dining, excursions, and spa services
Enabled app permissions (Bluetooth, location, notifications)
Completing these ensures a smooth boarding process and a stress-free start to your vacation.
Adding a cruise to your Princess Cruises (MedallionClass) app is the key to unlocking a seamless, personalized voyage. From online check-in and Medallion setup to food delivery and onboard navigation, every aspect of your cruise becomes easier once your trip is linked.
By following the simple steps—downloading the app, logging in, entering your booking number, and completing your OceanReady checklist—you’ll be well-prepared long before you arrive at the port.
Whether you’re embarking on a Caribbean adventure, Alaskan exploration, or Mediterranean escape, the Princess app ensures your journey is effortless and memorable from start to finish.
So, if you’ve been wondering, “How can I add a cruise to my Princess Cruises app?”—now you know exactly how to do it, along with expert tips to make the most of every feature. Download the app, add your cruise today, and get ready to embark on your next unforgettable Princess voyage.
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