Does Princess Cruises Provide Phone Service Onboard?

When you embark on a luxury cruise with Princess Cruises, one of the common questions travelers have is: “Can I use my phone onboard?” Whether you’re sailing across the Caribbean, the Mediterranean, or the icy waters of Alaska, staying connected with family, friends, or work can be important — even when you’re miles away from land.

Cruise ships have evolved remarkably in recent years, and Princess Cruises is no exception. With cutting-edge technology like the MedallionClass experience and MedallionNet Wi-Fi, passengers today have more ways than ever to stay connected while at sea. However, the cost, reliability, and availability of phone service onboard can vary depending on how you plan to use your phone — via cellular network, Wi-Fi calling, or the ship’s internal communication system.

This in-depth guide explains exactly how phone service works on Princess Cruises, what options are available, and what you should know before you set sail.

Understanding Connectivity at Sea

Before diving into Princess Cruises’ specific phone services, it’s essential to understand how communication works on a cruise ship. Unlike on land, where cell towers provide coverage, cruise ships rely on satellite communication systems. These satellites beam signals to and from the ship, enabling internet access, phone service, and even live streaming.

However, satellite communication is far more complex and expensive to maintain than terrestrial networks. This is why onboard phone and internet services often come with an additional charge. Princess Cruises has made huge advancements in this area, introducing MedallionNet, one of the fastest and most reliable Wi-Fi networks at sea, designed to make internet access almost as seamless as on land.

Does Princess Cruises Provide Phone Service Onboard?

Yes, Princess Cruises provides phone service onboard all of its ships. You can stay connected using:

1. Your Mobile Carrier’s Roaming Network (Cellular at Sea)

2. Wi-Fi Calling over MedallionNet Wi-Fi

3. The Ship’s Cabin Phone Service

4. Princess@Sea Messenger and Internal Apps

Each of these options has its pros, cons, and pricing differences. Let’s explore each in detail.

1. Cellular Service at Sea

Princess Cruises offers Cellular at Sea service across its fleet. This system allows passengers to use their mobile phones to make and receive calls, send text messages, and use mobile data when the ship is out of range of regular cellular towers.

The ship acts as a floating cell tower, connecting your phone to satellites, which then route your call or data usage through your regular carrier.

Key points about Cellular at Sea:

• Works automatically when your phone is set to roaming mode.

• Available in most parts of the world, including transoceanic routes.

• Operated through satellite connections.

• Charges are billed by your mobile carrier, not Princess Cruises.

Typical Charges:Your phone carrier (such as AT&T, Verizon, Vodafone, or Jio) will determine the rates. These can be significantly higher than regular roaming fees. For instance, calls may cost between $2 to $5 per minute, and data rates can be steep.

Best Practice:

• Check with your mobile provider before sailing.

• Ask if they have a “Cruise Package” or “Maritime Roaming Plan.”

• Turn off cellular data when not in use to avoid unexpected charges.

2. Wi-Fi Calling via MedallionNet

Princess Cruises’ MedallionNet Wi-Fi is a game changer for communication at sea. This high-speed internet service is available across all Princess ships, allowing you to stay connected with your loved ones through Wi-Fi calling apps such as WhatsApp, FaceTime, Skype, Zoom, or even your phone’s built-in calling feature if your carrier supports Wi-Fi calling.

What is MedallionNet?MedallionNet is powered by advanced satellite technology and promises land-like internet speeds even in the middle of the ocean. It’s part of Princess Cruises’ innovative MedallionClass experience, which enhances nearly every aspect of cruising—from boarding to entertainment.

Benefits of Using Wi-Fi Calling:

• No need for expensive cellular roaming.

• Use your existing number through Wi-Fi calling (if enabled).

• Access popular communication apps for free or low cost.

• Send messages, make video calls, and stream media easily.

Wi-Fi Package Options:Princess Cruises offers several Wi-Fi packages depending on your cruise length and usage needs. You can purchase a plan for a single device or multiple devices. MedallionNet is often included in Princess Plus or Princess Premier fare packages, giving passengers unlimited Wi-Fi during their voyage.

Average Wi-Fi Calling Experience:

• Crystal-clear voice calls (depending on satellite connection).

• Smooth video calling and messaging.

• Seamless connectivity across the ship’s public and private areas.

Pro Tip:Before boarding, enable Wi-Fi calling on your smartphone. Once connected to MedallionNet, you can use your regular phone number without incurring roaming charges.

3. Ship’s Cabin Phone Service

Every cabin onboard Princess Cruises is equipped with a ship’s stateroom phone. These phones are not only used for internal ship communication but can also make ship-to-shore calls if necessary.

How Ship-to-Shore Calls Work:

• Dial the special access number provided in your cabin.

• Follow the automated prompts to reach an external number.

• Calls are charged per minute, typically ranging between $6 and $9 per minute depending on the ship’s location.

You can also receive calls from shore through the ship’s operator service. The caller will need to contact Princess Cruises’ main number, and the call is then transferred to your cabin. These calls are also billed at premium rates.

When to Use This Option:

• When you don’t have Wi-Fi access.

• During emergencies or urgent situations.

• When satellite connections make cellular or Wi-Fi calling unstable.

Though expensive, ship-to-shore calling remains the most reliable method of voice communication when all else fails.

4. Princess@Sea Messenger

For those who want a simple and cost-free communication option while onboard, Princess Cruises provides Princess@Sea, a web-based app that works without internet packages.

Features of Princess@Sea:

• Allows free messaging between passengers onboard.

• Provides ship schedules, dining menus, and activity updates.

• Works on your smartphone, tablet, or laptop via the ship’s Wi-Fi network (no data plan required).

This internal communication tool is perfect for coordinating with your family or group while on the ship. It doesn’t allow external messages or internet access, but it’s handy for staying connected with fellow travelers.

How to Prepare Your Phone Before Sailing

To ensure smooth communication during your Princess cruise, prepare your smartphone ahead of time:

1. Enable Airplane Mode once onboard to avoid roaming charges.

2. Connect to MedallionNet Wi-Fi for internet-based calling and apps.

3. Turn on Wi-Fi Calling in your phone’s settings (if available).

4. Download Messaging Apps like WhatsApp, Telegram, or Messenger before departure.

5. Inform Your Contacts that you’ll be reachable via Wi-Fi only.

6. Check Your Carrier Plan for cruise or international packages.

7. Use Offline Apps for entertainment and maps when at sea.

By setting up your phone this way, you’ll have control over how and when you connect—saving both money and frustration.

Common Questions About Princess Cruises Phone Service

1. Can I use my regular phone number onboard?

Yes, if you use Wi-Fi calling or the Cellular at Sea network. However, for Wi-Fi calling, ensure your carrier supports it internationally.

2. Is the Wi-Fi strong enough for video calls?

MedallionNet Wi-Fi is among the best in the cruise industry. You can stream, video chat, and attend online meetings without major issues.

3. Are there dead zones on the ship?

Wi-Fi coverage is extensive, but occasional weak spots can occur in isolated cabin areas or lower decks.

4. Can I text for free on Princess Cruises?

Texting is free through Wi-Fi-based apps like WhatsApp, iMessage (over Wi-Fi), or Messenger. Standard SMS texting via cellular networks is not free.

5. Can I call emergency numbers on board?

Yes. Each stateroom phone connects to ship emergency services, medical staff, and the front desk.

How Princess Cruises Keeps You Connected with Family

Princess Cruises understands that modern travelers expect connectivity, whether for staying in touch with family, sharing vacation photos, or checking in at work. That’s why they’ve made MedallionNet available fleetwide and continuously improved satellite bandwidth.

If you’re cruising with family members, Wi-Fi-based communication makes it easy to:

• Create WhatsApp or iMessage family groups.

• Make group video calls with loved ones back home.

• Share real-time photos and videos.

• Coordinate activities using Princess@Sea messaging.

For those traveling in large groups, it’s recommended to purchase multi-device Wi-Fi plans, ensuring everyone stays connected without interruptions.

Comparing Princess Cruises Phone Service to Other Cruise Lines

When it comes to connectivity, Princess Cruises stands out. Here’s how it compares to other popular lines:

Cruise LineOnboard Wi-Fi QualityCellular at SeaFree MessagingWi-Fi Calling Support

Princess CruisesExcellent (MedallionNet)YesYes (Princess@Sea)Yes

Royal CaribbeanGood (VOOM Internet)YesLimitedYes

Carnival Cruise LineAverageYesNoYes

Norwegian Cruise LineGoodYesLimitedYes

MSC CruisesFairYesNoYes

Princess Cruises’ investment in MedallionNet gives it a distinct advantage for passengers who value consistent, high-speed connectivity.

Tips to Save Money on Phone Service at Sea

Staying connected doesn’t have to break the bank. Here are practical ways to reduce costs:

1. Rely on Wi-Fi Only: Turn off roaming and use MedallionNet for all communications.

2. Buy Internet Packages Early: Pre-book Wi-Fi before sailing; it’s often cheaper.

3. Use Messaging Apps: WhatsApp, Telegram, and Messenger are perfect for free texts and voice calls.

4. Limit Streaming: Even though MedallionNet is strong, streaming uses a lot of bandwidth. Use audio calls or messages when possible.

5. Use Airplane Mode: Prevent background data usage by setting your phone to airplane mode while connected to Wi-Fi.

6. Share Wi-Fi Plans: If allowed, share your device login with family members to reduce per-person costs.

The Future of Connectivity on Princess Cruises

As the cruise industry embraces digital transformation, Princess Cruises continues to push boundaries. Future enhancements may include 5G maritime connectivity, enhanced satellite partnerships, and AI-driven data optimization, promising even smoother and faster service.

By 2025, Princess Cruises’ MedallionNet already ranks among the top internet services at sea, offering reliable connectivity even on transoceanic voyages. As satellite networks like Starlink and SES expand, passengers can expect even lower latency and broader coverage.

Final Thoughts

So, does Princess Cruises provide phone service onboard? Absolutely, yes. Whether you prefer traditional cellular roaming, Wi-Fi calling, or onboard apps, you’ll have multiple ways to stay connected throughout your voyage.

For the most affordable and convenient option, MedallionNet Wi-Fi remains the best choice. It allows you to make voice and video calls, send messages, and browse the internet effortlessly—without worrying about unpredictable roaming charges.

Still, it’s wise to prepare ahead, check your carrier’s policies, and decide how much connectivity you need during your cruise. Some travelers enjoy being reachable at all times, while others prefer the peace of a digital detox. Whatever your choice, Princess Cruises ensures that the option to connect—or disconnect—is entirely yours.

In the modern world of travel, Princess Cruises beautifully balances technology and tranquility, letting you enjoy the ocean’s serenity while staying connected to the people who matter most.